1. Order Processing and Production
1.1 Order Finality: Orders cannot be canceled or modified once sent to production, including changes to shipping addresses.
1.2 Production Timeline: Average production time for orders within EU is 4 days and 2 day within the UK.
1.3 Delivery Timeline: Orders arrive on average 3-5 weekdays after shipment, but delivery times may vary based on the destination.

2. Returns and Cancellations
2.1. No Returns Policy: All products are made to order and cannot be returned once produced.
2.2. Non-Deliverable Items: If an order is returned to the sender due to an incorrect address or refusal by the recipient, the products won’t be refunded or replaced.

3. Damaged Goods
3.1. Damage Reporting: The Customer must notify the Platform of any damages within 48 hours of delivery and provide photographic documentation in line with the carrier’s terms.
3.2. Replacement Policy: Valid damage claims will result in a replacement order at no extra cost to the Customer.
3.3. Exclusions: The printing company nor the artist is liable for damages resulting from improper handling or delivery failures due to incorrect information.